Refunds & Exchanges

At Neither Nor, we take pride in the quality of our products and the care we put into every order. Please note that all sales are final—we do not offer refunds or exchanges.

However, if you receive your order and there is an issue, we want to make it right. If your item arrives damaged, defective, or incorrect, please contact us at neithernorstore@gmail.com within 5 days of delivery. Be sure to include:

  • Your order number

  • A description of the issue

  • Clear photographs documenting the problem

We will review your request and do our best to find a solution that works for you.

Thank you for your support and understanding!